The Department of Quality Management - Quality management system of Ho Chi Minh city University of Transport

The Department of Quality Management

(According to the Regulation on Ho Chi Minh City University of Transport’s Organization and Operation issued together with Resolution No. 14/NQ-HĐTĐHGTVT of the University Council on January 11, 2021)

1. Function

The Department of Quality Management is responsible for counseling and assisting the President in organization, management, assessment, accreditation, quality assurance in education and internal examination and inspection.

2. Responsibility

In addition to the responsibilities specified in Article 35 of the Regulation on UT-HCMC’s Organization and Operation, the Department of Quality Management also has the following responsibilities:

a) Internal Inspection

1. Developing plans to inspect and examine on a regular basis, annually and organize the implementation of such plans according to the provisions of law after being approved by the President;
2. Researching and concretizing legal documents on educational inspection activities to meet UT-HCMC’s development requirements;
3. Inspecting and examining the implementation of educational policies and laws;
4. Inspecting and examining the implementation of objectives, plans, programs, contents, regulations of training and examination, conferring degrees and certificates; implementing regulations on curriculum materials, lectures and other necessary conditions for ensuring the quality of the University’s various training forms and levels;
5. Assisting the President to receive and verify complaints and denunciations related to the education and training and proposing effective measures to the University’s Board of leaders to settle according to regulations of the Law on Complaints and Denunciations;
6. Performing the tasks of preventing and detecting corruption cases in the field of education and training and proposing effective measures to the University’s Board of leaders to settle according to the regulations of Anti-Corruption Law;
7. Reporting and summarizing practical inspection experience; proposing effective measures to ensure compliance with educational laws; recommending modifications and supplements to current educational regulations;

b) Examination

1. Developing a formal examination procedure in compliance with Ministry of Education and Training regulations to meet the general needs of the Education and Training sector, as well as the University, and to ensure and enhance the training quality;
2. Directly designing and counseling the President on issuing management documents, examination – testing processes, and guiding to examination, monitoring and checking the implementation of examination documents after issuing;
3. Supervising the designing and managing of the bank of constructed-response questions, multiple-choice questions, oral exams for all subjects in the University; organizing, printing and distributing exam papers in accordance with the procedure; assigning manpower to supervise, invigilate, preparing rooms and stationery for examinations; coordinating to organize, supervise the marking and secret-keeping of exam papers in accordance with regulations; solving complaints, shortcomings and exam papers re-assessment;
4. Coordinating with relevant units to organize entrance and graduation examinations and organize, monitor, inspect examinations of the University.
5. Organizing the execution of testing and examinations reform; proposing necessary technical equipment for the process of organizing examinations, marking exam papers and evaluating exam results; deploying information and technology applications into the examination of the University.
6. Participating in the professional training courses conducted by higher authorities and organizing training sessions for the University’s lecturers on examination;
7. Monitoring, assessing, and reporting the results of University’s examination (once a semester) to the President.

c) Quality Assurance

1. Organizing the development of strategies, quality assurance plans, management documents on quality assurance, regulations and internal use instructions on the criteria for quality assessment at the educational institution and training program level;
2. Establishing an internal quality assurance system; organizing and developing internal quality assurance processes for key activities of the University, directly implementing and supervising all quality assurance activities for the University’s units;
3. Directly implementing quality self-assessment at the educational institution and training program level, guiding self-assessment in units, and synthesizing self-assessment results in the University.
4. Directly organizing and implementing external assessment in the University in response to quality accreditation organizations’ requests;
5. Directly updating, collecting, processing ranking information, assessing the quality of each unit in the University; preparing records, reports of the University to participate in stratification and ranking according to current regulations;
6. Participating in verifying of subjects and majors opening schemes for the university training and cooperation programs; coordinating with units in the implementation of training programs in the University;
7. Directly organizing and coordinating with units to build and develop quality culture in the University;
8. Participating in research, proposing and counseling the President on advanced university management models; coordinating with units to organize the exploitation of resources for university governance; participating in building the university’s operation and administration documents;
9. Building databases and quality assurance information system; providing statistics, reporting, analyzing and evaluating quality assurance in response to the University’s Board of leaders’ requests;
10. Directly organizing and coordinating with stakeholders in developing regulations, investigating, surveying and collecting feedback from relevant units and monitoring quality improvement activities;
11. Organizing training for professional managers and lecturers on designing and developing training programs, curriculums, teaching and learning methods, methods for testing and assessment, assessing and transferring a bank of examination questions.
12. Organizing professional training and fostering courses, researching and counseling organizations and individuals concerned with examination, assurance, assessment and educational quality accreditation as designated by the President in compliance with the provisions of law;
13. Basic research, applicable research and technology transfer in education quality assurance, measurement and education quality assessment, education quality accreditation, university governance, building and assessing the quality management system;
14. Participating in external assessment at the educational institution and training program level.

d) Organizational Structure

Implementing in accordance with Article 35 of the Regulation on UT-HCMC’s Organization and Operation.

The divisions of the Department of Quality Management are as follows:

– The Division of Quality Assurance;

– The Division of Examination;

– The Division of Inspection.

3. Human Resources:

Họ tên		Chức vụ
	Dr. Lê Thị Linh Giang	The Head of Quality Management Department
	M.S. Nguyễn Anh Tuấn	The Deputy Head of Quality Management Department
	M.S. Nguyễn Thị Phương Thảo	Team leader
	M.S. Ngô Thanh Tuấn	Officer
	Ms. Huỳnh Thanh Tuyết	Officer
	M.S. Phạm Thanh Tuấn	Officer
	Mr. Nguyễn Quốc Toản	Officer
	Mr. Hà Văn Phúc	Officer
	Ms. Tô Thị Hải	Officer
	Ms. Đào Phan Cẩm Tú	Officer
	M.S. Vũ Hải Nam	Officer
	Ms. Võ Thị Quỳnh Hoa	Officer
	Ms. Ngô Thị Bích Hồng	Officer
	M.S Trần Khánh Tuyết	Officer

Contact information:

Office A212, A211, A209 Floor 2, Building A – No.2, Võ Oanh, Ward 25, Binh Thanh District, Ho Chi Minh City

Office C003 (the ground floor), Building C – No.2, Võ Oanh, Ward 25, Binh Thanh District, Ho Chi Minh City

Tel.: (028) 3512 3405; 3512 7780; 3512 4146; 3883 7811

Email: qlcl@ut.edu.vn

A TABLE OF HUMAN RESOURCES’ DUTIES

Image and Full name	Position	Duties description
Dr. Lê Thị Linh Giang	The Head of Quality Management Department	Be responsible for: – all the operations of the Department; – counseling the President on designing and completing the education inspection, as well as developing and applying the University’s management system of quality assurance and examination.
M.S. Nguyễn Anh Tuấn	The Deputy Head of Quality Management Department	Be responsible for: – the quality assurance, examination, inspection and emulation movements of the Department. – organizing, implementing, checking, supervising and assessing activities related to examination, quality assurance and inspection; – some other tasks assigned by the Head of Quality Management Department
M.S. Nguyễn Thị Phương Thảo	Team leader	Be responsible for: – studying, searching documents of the Government and the field of quality management in relation to the designing and management of quality assurance on higher education, as well as the designing and development of quality cultures; – organizing and developing internal quality assurance processes for the University’s key operations, as well as implementing and monitoring the entire quality assurance activities for units in the University; – building databases and quality assurance information system; providing statistics, reporting, analyzing and evaluating quality assurance in response to the University’s Board of leaders’ requests.
M.S. Ngô Thanh Tuấn	Officer	Be responsible for: – website and database related to the University’s quality assurance; – preparing plans to organize examinations, testing and performance assessment; – collecting and responding to feedback for students, lecturers and officials; – the technique and hardware of specialized equipment of the Department.
Ms. Huỳnh Thanh Tuyết	Officer	Be responsible for: – assisting in the development of training programs and coordinating activities related to program self-assessment and improvement in the re-accreditation process; – organizing short-term training courses for professional managers and lecturers on designing and developing training programs, curriculum, teaching and learning methods, testing and assessment methods, assessing and transferring the bank of examination questions; – coordinating and participating in designing Key Performance Indicators (KPIs) system in accordance with the KPIs team’s overall plan.
M.S. Phạm Thanh Tuấn	Officer	Be responsible for: – counseling the Head of Department on issuing management documents, examination testing processes, and guiding to examination and training quality assessment; – coordinating with units in the delivery of exam papers; selecting, printing, transporting and secret-keeping of exam papers in accordance with regulations; – collecting and responding to feedback for students, lecturers and officials.
Mr. Nguyễn Quốc Toản	Officer	Be responsible for: – checking and supervising teaching activities and examinations organization at the Campus 1 (Binh Thanh District) and other campuses assigned by the Head of Department.
Mr. Hà Văn Phúc	Officer	Be responsible for: – checking and supervising teaching activities and examinations organization at the Campus 3 (District 12) and other campuses assigned by the Head of Department.
Ms. Tô Thị Hải	Officer	Be responsible for: – participating in the internal inspection team as assigned; – receiving and processing daily reports form inspectors on teaching activities and examination organization; – collecting and responding to feedback for students, lecturers and officials. – assisting the Head of Department with administrative tasks, checking attendance and monthly emulation movements, …
Ms. Đào Phan Cẩm Tú	Officer	Be responsible for: – making a list of examination secretariats and monitoring their operations during examinations; – coordinating with units and faculties to make a list of invigilators and allocating invigilators to examination; – confirming the number of hours each lecturer spent teaching and proposing payment after the end of each examination in accordance with regulations; – supervising the designing and managing of the bank of constructed-response questions, multiple-choice questions, oral exams for all subjects in the University; assessing the quality of exam questions; participating in the professional training courses conducted by higher authorities and organizing training sessions for the University’s lecturers on examination; – coordinating activities related to self-assessment at the educational institution and re-assessment improvement.
Ms. Ngô Thị Bích Hồng
M.S. Vũ Hải Nam	Officer	Be responsible for: – assisting in the development of training programs and coordinating activities related to program self-assessment as AUN – QA (ASEAN University Network – Quality Assurance) and IMO (International Maritime Organization) – connecting with the International Examination Center to transfer the learners’ performance assessment tools; academic exchange related to quality assurance in higher education with domestic and foreign organizations through research projects or cooperative agreements; – organizing short-term training courses for professional managers and lecturers on designing and developing training programs, curriculum, teaching and learning methods, testing and assessment methods, assessing and transferring the bank of examination questions;
Ms. Võ Thị Quỳnh Hoa	Officer	Be responsible for: – directly connecting with international organizations on ABET Standard Program Assessment (Accreditation Board for Engineering and Technology; – participating in as a member of working groups secretariat, coordinating the implementation of self-assessment plans at the educational institution, training program level and re-assessment activities; – coordinating consultants to organize short-term training courses for members of quality assurance teams to receive certificates; developing a guide to quality assurance with processes and guidelines based on quality assurance criteria to support sources of evidence for verification; participating in training programs assessment in terms of international standards and university rankings.
M.S Trần Khánh Tuyết	Officer

Image and Full name

Position

Duties description

Dr. Lê Thị Linh Giang

The Head of Quality Management Department

Be responsible for:

– all the operations of the Department;

– counseling the President on designing and completing the education inspection, as well as developing and applying the University’s management system of quality assurance and examination.

M.S. Nguyễn Anh Tuấn

The Deputy Head of Quality Management Department

Be responsible for:

– the quality assurance, examination, inspection and emulation movements of the Department.

– organizing, implementing, checking, supervising and assessing activities related to examination, quality assurance and inspection;

– some other tasks assigned by the Head of Quality Management Department

M.S. Nguyễn Thị Phương Thảo

Team leader

Be responsible for:

– studying, searching documents of the Government and the field of quality management in relation to the designing and management of quality assurance on higher education, as well as the designing and development of quality cultures;

– organizing and developing internal quality assurance processes for the University’s key operations, as well as implementing and monitoring the entire quality assurance activities for units in the University;

– building databases and quality assurance information system; providing statistics, reporting, analyzing and evaluating quality assurance in response to the University’s Board of leaders’ requests.

M.S. Ngô Thanh Tuấn

Officer

Be responsible for:

– website and database related to the University’s quality assurance;

– preparing plans to organize examinations, testing and performance assessment;

– collecting and responding to feedback for students, lecturers and officials;

– the technique and hardware of specialized equipment of the Department.

Ms. Huỳnh Thanh Tuyết

Officer

Be responsible for:

– assisting in the development of training programs and coordinating activities related to program self-assessment and improvement in the re-accreditation process;

– organizing short-term training courses for professional managers and lecturers on designing and developing training programs, curriculum, teaching and learning methods, testing and assessment methods, assessing and transferring the bank of examination questions;

– coordinating and participating in designing Key Performance Indicators (KPIs) system in accordance with the KPIs team’s overall plan.

M.S. Phạm Thanh Tuấn

Officer

Be responsible for:

– counseling the Head of Department on issuing management documents, examination testing processes, and guiding to examination and training quality assessment;

– coordinating with units in the delivery of exam papers; selecting, printing, transporting and secret-keeping of exam papers in accordance with regulations;

– collecting and responding to feedback for students, lecturers and officials.

Mr. Nguyễn Quốc Toản

Officer

Be responsible for:

– checking and supervising teaching activities and examinations organization at the Campus 1 (Binh Thanh District) and other campuses assigned by the Head of Department.

Mr. Hà Văn Phúc

Officer

Be responsible for:

– checking and supervising teaching activities and examinations organization at the Campus 3 (District 12) and other campuses assigned by the Head of Department.

Ms. Tô Thị Hải

Officer

Be responsible for:

– participating in the internal inspection team as assigned;

– receiving and processing daily reports form inspectors on teaching activities and examination organization;

– collecting and responding to feedback for students, lecturers and officials.

– assisting the Head of Department with administrative tasks, checking attendance and monthly emulation movements, …

Ms. Đào Phan Cẩm Tú

Officer

Be responsible for:

– making a list of examination secretariats and monitoring their operations during examinations;

– coordinating with units and faculties to make a list of invigilators and allocating invigilators to examination;

– confirming the number of hours each lecturer spent teaching and proposing payment after the end of each examination in accordance with regulations;

– supervising the designing and managing of the bank of constructed-response questions, multiple-choice questions, oral exams for all subjects in the University; assessing the quality of exam questions; participating in the professional training courses conducted by higher authorities and organizing training sessions for the University’s lecturers on examination;

– coordinating activities related to self-assessment at the educational institution and re-assessment improvement.

Ms. Ngô Thị Bích Hồng

M.S. Vũ Hải Nam

Officer

Be responsible for:

– assisting in the development of training programs and coordinating activities related to program self-assessment as AUN – QA (ASEAN University Network – Quality Assurance) and IMO (International Maritime Organization)

– connecting with the International Examination Center to transfer the learners’ performance assessment tools; academic exchange related to quality assurance in higher education with domestic and foreign organizations through research projects or cooperative agreements;

Ms. Võ Thị Quỳnh Hoa

Officer

Be responsible for:

– directly connecting with international organizations on ABET Standard Program Assessment (Accreditation Board for Engineering and Technology;

– participating in as a member of working groups secretariat, coordinating the implementation of self-assessment plans at the educational institution, training program level and re-assessment activities;

– coordinating consultants to organize short-term training courses for members of quality assurance teams to receive certificates; developing a guide to quality assurance with processes and guidelines based on quality assurance criteria to support sources of evidence for verification; participating in training programs assessment in terms of international standards and university rankings.

M.S Trần Khánh Tuyết

Officer